:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#17251e;background:#f4f6f4;font-synthesis:none;--green:#b6ef43;--ink:#16251f;--muted:#78857e;--line:#e8ece8}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button{cursor:pointer;border:0;transition:background .15s}button:disabled{cursor:default;opacity:.4}button:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid #6ba323;outline-offset:3px}[hidden]{display:none!important}.workspace{display:flex;min-height:100vh}.nav{width:218px;flex-shrink:0;background:#15251d;color:#fff;padding:30px 20px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.logo{font-size:24px;font-weight:850;letter-spacing:-1px;display:flex;align-items:center;gap:3px}.logo>span:last-child{color:var(--green)}.logo-mark{background:var(--green);color:#163011;border-radius:11px;display:inline-grid;place-items:center;width:37px;height:37px;font-weight:900;font-size:26px;margin-right:9px;letter-spacing:-3px}.nav-caption{font-size:10px;letter-spacing:2px;color:#86968b;margin:50px 12px 17px}.nav-current{border-radius:8px;padding:13px;text-align:left;color:var(--green);background:#2c3d27;display:flex;gap:12px;font-weight:600}.nav-foot{margin-top:auto;padding-top:20px;border-top:1px solid #304135;display:flex;gap:10px;align-items:center}.nav-foot strong{font-size:12px}.nav-foot small{display:block;color:#839485;font-size:10px;margin-top:4px}.nav-foot button{margin-left:auto;color:#b2beb5;background:transparent;font-size:22px}.avatar{border-radius:50%;width:35px;height:35px;display:inline-grid;place-items:center;background:#e8eddc;color:#36542f;font-size:13px;font-weight:700;flex-shrink:0}main{flex:1;min-width:0;display:flex;flex-direction:column}.header{height:104px;background:#fff;display:flex;justify-content:space-between;align-items:center;padding:23px 32px;border-bottom:1px solid var(--line)}.eyebrow{font-size:10px;letter-spacing:1.6px;font-weight:700;color:#879186;margin:0 0 9px}h1{font-size:24px;letter-spacing:-.7px;margin:0;font-weight:650}.header-right{display:flex;align-items:center;gap:16px}.tag{font-size:10px;font-weight:600;border-radius:5px;background:#fff0d3;color:#966923;padding:6px 8px}.worker{display:flex;align-items:center;gap:7px;font-size:11px;color:#738078}.worker i{width:7px;height:7px;background:#b7beb9;border-radius:100%}.worker i.online{background:#7fab4c}.icon-button{background:#f5f7f3;border:1px solid var(--line);border-radius:8px;width:34px;height:34px;font-size:22px;color:#67796c}.inbox{display:flex;flex:1;min-height:calc(100vh - 148px);max-height:calc(100vh - 148px);overflow:hidden}.case-list{width:326px;flex-shrink:0;border-right:1px solid var(--line);background:#fff;display:flex;flex-direction:column}.list-heading{padding:25px 22px 8px}.list-heading h2{font-size:15px;margin:0;display:flex;align-items:center;gap:8px}.list-heading h2 span{font-size:10px;background:#eaf0e3;border-radius:5px;padding:3px 6px;color:#547b35}.list-heading p{font-size:11px;color:#939b95;margin:8px 0}.search{background:#f5f7f4;border-radius:7px;display:flex;align-items:center;gap:9px;margin:9px 20px;padding:8px 11px;border:1px solid #edf0eb}.search>span{font-size:20px;color:#829087}.search input{border:0;background:transparent;outline:none;min-width:0;width:100%;font-size:11px;color:#455348}.search input::placeholder{color:#9aa29b}.filters{display:flex;gap:6px;flex-wrap:wrap;padding:9px 20px 18px;border-bottom:1px solid var(--line)}.filters button{background:#fff;font-size:10px;padding:7px 9px;color:#88928a;border-radius:5px}.filters button.selected{background:#edf5dd;color:#567d2b;font-weight:700}.filters b{font-size:9px;margin-left:3px}.cases{overflow:auto;flex:1}.case-row{border:0;border-bottom:1px solid #eef1ed;display:block;width:100%;text-align:left;background:#fff;padding:20px;position:relative}.case-row:hover{background:#fafcf6}.case-row.active{background:#f3f8e9}.case-row.active:before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px;background:#92c933}.row-top{display:flex;justify-content:space-between;align-items:center}.row-name{font-size:12px;font-weight:650}.row-time{font-size:10px;color:#9aa39b}.case-row p{font-size:11px;color:#8c978d;margin:8px 0 11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-meta{display:flex;justify-content:space-between;gap:8px;align-items:center}.status{font-size:9px;border-radius:4px;padding:5px 7px;background:#eef4e4;color:#608238;white-space:nowrap}.status.human_waiting{background:#fff3dd;color:#b58630}.status.human_active{background:#eaf1fc;color:#5b84b1}.status.closed{background:#f0f1f0;color:#88928a}.row-meta small{color:#99a397;font-size:9px}.pagination{padding:10px 17px;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;font-size:10px;color:#97a092}.pagination button{background:transparent;color:#65844e;font-size:10px;padding:5px}.empty-thread{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:32px;color:#8e9a8c}.empty-icon{background:#eaf0e2;width:68px;height:68px;border-radius:20px;display:grid;place-items:center;font-size:40px;color:#97bb6d;margin-bottom:20px}.empty-thread h2{font-size:18px;color:#52634f;font-weight:500}.empty-thread p{max-width:330px;font-size:13px;line-height:1.7}.empty-thread>span{margin-top:30px;font-size:9px;letter-spacing:1.8px;color:#a7b3a0}.thread{flex:1;min-width:320px;background:#fbfcf9;display:flex;flex-direction:column}.thread-head{background:#fff;padding:20px 24px;display:flex;justify-content:space-between;align-items:center;gap:10px;border-bottom:1px solid var(--line);min-height:83px}.thread-title{display:flex;gap:11px;align-items:center}.thread-title h2{font-size:14px;margin:0 0 5px}.thread-title p{font-size:10px;margin:0;color:#9ba698}.player{background:#ebf2de}.ownership{padding:10px 24px;background:#f3f7ed;border-bottom:1px solid #e7eee0;font-size:10px;color:#82906e}.messages{padding:25px 24px;overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:20px}.message{max-width:88%;display:flex;flex-direction:column;align-self:flex-start}.message.assistant,.message.human{align-self:flex-end;align-items:flex-end}.message.system{align-self:center;max-width:100%;text-align:center}.speaker{font-size:9px;color:#9da794;margin:0 4px 6px}.message p{font-size:12px;line-height:1.75;padding:13px 16px;border:1px solid #e8eee3;background:#fff;border-radius:0 10px 10px 10px;margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.message.assistant p{background:#eff5e7;border-color:#e3eddb;border-radius:10px 0 10px 10px}.message.human p{background:#e6f3db;border-color:#d7e9c8;border-radius:10px 0 10px 10px}.message.system p{font-size:10px;background:transparent;border:0;padding:4px;color:#929e89}.thread-actions{padding:12px 24px;display:flex;gap:7px;background:#fff;border-top:1px solid var(--line)}.primary{background:var(--green);color:#32461c;font-size:11px;font-weight:700;border-radius:6px;padding:10px 14px}.primary:hover{background:#ace63e}.secondary{font-size:10px;border:1px solid #e4e9df;padding:9px 11px;border-radius:5px;color:#7d8a71;background:#fff}.composer{background:#fff;padding:0 24px 20px}.composer textarea{width:100%;resize:vertical;border:1px solid #e4eade;background:#fbfcf9;border-radius:8px;padding:13px;font-size:12px;line-height:1.5;color:#384930;min-height:82px;max-height:200px}.composer textarea::placeholder{color:#a2ad99}.composer>div{display:flex;justify-content:space-between;align-items:center;margin-top:10px;gap:7px}.composer>div span{font-size:9px;color:#a1ab97}.context{width:255px;flex-shrink:0;padding:26px 20px;background:#fff;border-left:1px solid var(--line);overflow:auto}.context h2{font-size:16px;font-weight:600;margin:0 0 21px}.context-card{padding-bottom:18px;margin-bottom:17px;border-bottom:1px solid var(--line)}.context-card h3{font-size:11px;color:#596a4e;font-weight:600;margin:0 0 10px}.context-card p,.context-card li{font-size:11px;line-height:1.65;color:#8a9681;white-space:pre-wrap;overflow-wrap:anywhere}.context-card ul{padding-left:15px;margin:0}.context-card small{display:block;font-size:9px;color:#a4ad9d;margin-top:5px}.context-note{font-size:10px;color:#a4ad9b;line-height:1.8}.footer{height:44px;padding:0 28px;background:#f9fbf6;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;font-size:9px;color:#9aa58e}.notice{background:#fff4de;padding:12px 30px;font-size:12px;color:#936c24}.loading{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100vh;color:#8e9d81;font-size:13px}.login{min-height:100vh;display:grid;place-items:center;background:#17291e;padding:25px}.login-card{background:#fcfff8;width:430px;max-width:100%;padding:38px;border-radius:16px}.login-card .logo{margin-bottom:37px}.login-card .logo>span:last-child{color:#7ba42e}.login-card h1{font-size:27px;line-height:1.3;margin:15px 0}.muted{font-size:13px;color:#819074;line-height:1.7}.login-card form{margin-top:28px;display:grid;gap:16px}.login-card label{font-size:11px;color:#78896a;display:block}.login-card input{width:100%;margin-top:7px;padding:12px;border:1px solid #e0e8d8;border-radius:6px;background:#fff}.login-card .primary{padding:14px;font-size:12px}.login-foot{font-size:10px;color:#a4af96;text-align:center;margin:25px 0 0}#login-error{font-size:11px;line-height:1.6;color:#a76c38}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}@media(min-width:1600px){.case-list{width:365px}.context{width:300px}.messages{padding:28px 40px}}@media(max-width:1250px){.nav{width:166px;padding:25px 15px}.logo{font-size:19px}.logo-mark{width:30px;height:32px;font-size:23px}.case-list{width:285px}.context{width:218px;padding:22px 16px}.header{padding:23px}.header-right{gap:8px}.thread-head{padding:20px 18px}.messages{padding:22px 18px}.thread-actions{padding:12px 16px}.composer{padding:0 16px 16px}}@media(max-width:1050px){.context{display:none}.nav{width:70px;padding:27px 12px}.nav .logo{font-size:0;gap:0}.nav .logo-mark{font-size:24px;margin:0}.nav-current{justify-content:center}.nav-current span,.nav-caption,.nav-foot>div,.nav-foot>button{display:none}.nav-current{margin-top:50px}.nav-foot{justify-content:center}.case-list{width:285px}.header h1{font-size:20px}.header .eyebrow{font-size:9px}}@media(max-width:720px){.nav{display:none}.header{height:86px;padding:18px}.header-right .worker{display:none}.inbox{min-height:calc(100vh - 126px);max-height:none;flex-direction:column;overflow:visible}.case-list{width:100%;max-height:420px;border-bottom:1px solid var(--line)}.list-heading{padding:19px 20px 2px}.cases{max-height:260px}.case-row{padding:15px 20px}.thread{min-height:650px;min-width:0}.empty-thread{min-height:300px}.messages{max-height:450px}.footer span{display:none}.tag{font-size:9px}.thread-actions{flex-wrap:wrap}.composer>div span{max-width:60%}}

/* Human console v1 */
.last-sync{display:block;font-size:10px;color:#687d61;margin:10px 0 4px}
.list-empty{padding:26px 22px;font-size:13px;line-height:1.6;color:#78857e}
.new-message{display:inline-block;margin-top:10px;font-size:10px;font-weight:700;color:#426b20;background:#e3f2ce;border-radius:4px;padding:4px 7px}
.delivery-state{background:#fff3da;border-top:1px solid #e8d9b7;padding:12px 24px;display:flex;align-items:center;gap:12px}
.delivery-state p{font-size:11px;line-height:1.6;margin:0;flex:1;color:#876e3d}
.back-list{display:none}
#logout-mobile{display:none}
.thread-title{flex:1;min-width:0}
.thread-title p{overflow-wrap:anywhere}
.thread-actions{flex-wrap:wrap}
.messages{min-height:0}
@media(max-width:1050px){#logout-mobile{display:block}}
@media(max-width:720px){
 .workspace{height:100dvh;min-height:100vh;min-height:100dvh;overflow:hidden}
 .header{flex-shrink:0;height:78px;padding:14px 16px}.header h1{font-size:19px}.header .eyebrow{font-size:8px;margin-bottom:7px}
 .header-right{gap:7px}.header-right .tag{max-width:90px;text-align:center;font-size:8px}
 .inbox{min-height:0;max-height:none;flex:1;overflow:hidden}
 .case-list{max-height:none;height:100%;min-height:0}.cases{max-height:none;min-height:0}.empty-thread{display:none}
 .thread{min-height:0;height:100%;min-width:0}.workspace.has-thread .case-list{display:none}
 .back-list{display:block;flex-shrink:0}.thread-head{min-height:74px;padding:14px 16px;gap:10px}.thread-title .avatar{display:none}
 .messages{max-height:none;padding:18px 16px;gap:16px;overscroll-behavior:contain}.message p{font-size:14px;line-height:1.65}.speaker{font-size:10px}
 .thread-actions{padding:10px 16px;flex-shrink:0}.thread-actions button{min-height:40px;font-size:11px}
 .composer{padding:0 16px calc(12px + env(safe-area-inset-bottom));flex-shrink:0}.composer textarea{min-height:72px;max-height:150px;font-size:16px;resize:none}
 .composer>div span{font-size:10px;max-width:55%}.composer .primary{min-height:42px}.ownership{font-size:11px;padding:10px 16px}
 .delivery-state{padding:12px 16px}.delivery-state p{font-size:11px}.delivery-state button{min-height:40px}
 .footer{height:32px;flex-shrink:0;padding:0 16px}
 .login{padding:20px 16px}.login-card{padding:30px 24px}.login-card input{font-size:16px}.login-card .primary{min-height:46px}
}